FIRST - Please, remove the batteries from the Thermo-hygro sensor for 2 minutes. Replace the batteries in the Thermo-hygro sensor and after 5 minutes press and hold the UP ARROW on the display until it beeps. Wait 10 minutes. If you do not receive a reading from all your sensors please try the factory reset below.

NOTE: It can take several tries to get the Wind and the Rain to connect. Please install batteries in the Rain and Thermohygro sensors and key the Wind sensor and allow them to operate in line-of sight of each other for 2 minutes before powering up the display.

When mounting outside the Rain and the Wind sensors need to be in line-of-sight of the Thermo-hygro sensor without obstructions for best operation.

Batteries remain the #1 warranty issue we see. We advise the use of batteries dated 6 or more years in advance of the current year. Good name brand batteries make less noise, which reduces the chance of RF interference from the battery compartment.   If you have a voltmeter that reads numerically, a minimum voltage of 1.48V for each battery is necessary for proper performance. Batteries dated earlier than 6 years from now may still work, but may be unstable in performance.

FACTORY RESTART:

NOTE: It is helpful to have the Wind sensor in the full sun or under a lamp for 24-hours before setting up to be sure it is charged.

A Factory Reset will erase the connection between the Display and the Thermo-hygro sensor and allow a fresh connection to be re-established.  It is recommended to have the display and all sensors 5-10 feet apart for this restart.

ENTER PROGRAM MENU: Press and hold the SET button until you enter the program

menu. Press and release the SET button until you see 'rES oFF' flashing.

FACTORY RESET ON: Use the UP ARROW key or DOWN ARROW key to turn rES on.

CONFIRM & COUNTDOWN: Press the SET key to confirm and a countdown timer will begin counting down from 127.  When the timer displays dOnE, you must remove the batteries from the display for 10 minutes.

REMOVE BATTERIES FROM THERMO-HYGRO AND RAIN: While the batteries are out of the display, also remove the batteries from the Thermo-hygro sensor and the Rain sensor.  Wait 15 minutes.

INSTALL BATTERIES INTO THERMO-HYGRO AND RAIN: Insert the batteries into the Thermo-hygro sensor and Rain sensor make sure to check polarity with the markings on the battery cover and inside the battery compartment. Wait 2 minutes.

INSTALL BATTERIES INTO DISPLAY: Insert the batteries into the Display. Make sure to check polarity with the markings inside the battery compartment.

15 MINUTES: Wait 15 minutes for the outdoor weather data to display.  If the outdoor data displays dashes, after waiting for 15 minutes, repeat steps the restart.

TROUBLE SHOOTING OUTDOOR TEMPERATURE SENSORS

-DASHES

-Connection is lost. Please complete the Restart with sensor and display 5 feet apart.

-Check batteries. This is our primary warranty issue.

-Check that the Wind and Rain are still working. If they are then it is likely the Temperature/humidity portion of your Thermo-hygro sensor.  If Wind and Rain are not working then you have a connection issue.

-Distance/Resistance can cause loss of sensor signal. If possible avoid having more than 1 wall, window, tree etc., between the display and the sensor. UV coated windows may actually reflect the signal.

- You may find it helpful to orient the left side of the Display towards the thermo-hygro for better reception.

-OUTDOOR INTERMITTENT

-Please complete the Restart with sensor and display 5 feet apart. After 15 minutes if there is a reading in the outdoor temperature area, move the sensor to another room with 1 wall between the sensor and the display. Observe to see if the temperature remains on consistently. If the temperature remains while in the house then it is likely a distance/resistance issue outside. Please move the sensor to a different location outside to see if the temperature will hold.

-Check batteries. This is our primary warranty issue.

-Distance/Resistance can cause loss of sensor signal. If possible avoid having more than 1 wall, window, tree etc between the display and the sensor. UV coated windows may actually reflect the signal.

-Freezer test- Confirm you are reading your sensor. Place the Thermo-hygro sensor in the freezer for an hour and watch the temperature drop on your display unit.

-OUTDOOR OFL (outside factory limits):

-Check batteries. This is our primary warranty issue.

-Replace sensor

-OUTDOOR AREA ON DISPLAY SHOWS BLANK (not dashes or numbers):

-Check that other areas of the display read properly.  You may have a problem with the Display.

-OUTDOOR-DRAINS BATTERIES:

-If possible test batteries and write date of installation. Then record date of failure and test of batteries at failure. This information and the expiration date of batteries used, is helpful in determining the problem.

-Complete the Restart and confirm that everything is working after a battery change.

-Battery leakage may cause this to happen.

-OUTDOOR TEMPERATURE IS INACCURATE:

-Please note the outdoor sensor will read its environment. If the sensor is in the house you will read the house temperature in the outdoor temperature area. Please see mounting below for sensor placement.

-Please try a side-by-side test. Bring the sensor in the house and place it next to the display for 2 hours. Compare indoor and outdoor temperature. They should be within 4 degrees to be considered within tolerance.

NOTE: the range difference in the outdoor sensor and the display create a +/- 2 degrees of accuracy.

-If the sensor reads correctly while next to the display then try a different location

outside. Look for heat sources such as sunlight, door or window frames, or reflected heat.  Check for the same things on whatever you are comparing the reading against.

-OUTDOOR SENSOR MOUNTING

-Distance/Resistance can cause loss of sensor signal. If possible avoid having more than 1 wall, window, tree etc., between the display and the sensor. UV coated windows may actually reflect the signal.

-Avoid placing the display within 6 feet of electronics such as microwave, router, or cordless phones.

-Should be mounted vertical rather than horizontal. Please be sure the airflow cap is on for accurate humidity readings.

-Outdoor sensors are water resistant but not water proof. They should be mounted with some type of overhang such as an eave or deck rail.

-If possible mount on the North side to prevent sun from causing incorrect readings.

-It is best to mount the sensor with screws as tape can fail causing the sensor to fall. Tape is great for positioning until you determine the best location for your sensor to maintain contact with the display.

TROUBLESHOOTING THE RAIN SENSOR:

RAIN READS 0.00:

-You have connection between the Display and the Thermo-hygro sensor/Rain Gauge.

-Check that the pin the rocker tips on is pushed in all the way and that the rocker tips freely.

-Check the funnel and inside of Rain Gauge for insect nests or debris that may cause lack of motion.

-Be sure the Rain Gauge is mounted level and that the mounting screws are not too tight (most common issue).

-Check that you have 0.00 in the Last Hour on the Display and in the Relative Rain column of the history.dat data report on the computer software.

-Use the eraser end of a pencil to manually tip the rocker of the rain sensor 10 times (five each way).  Wait at least 2 minutes for all the rain to collect.  Check the Last Hour on the Display and the Relative Rain column on the history.dat data report.

-Restart (at least) the Rain and Thermo-hygro sensor with the Display unit.

RAIN READS DASHES:

-Check for water in the battery compartment of the Rain Gauge. Please be sure the battery cover is screwed down tightly.

-You have lost connection. Restart (at least) the Rain and Thermo-hygro sensor with the Display unit.

-Check batteries. This is our primary warranty issue.

-Check that the Wind and Temperature are still working. If Wind and Temperature are not working then it is not just a Rain Gauge issue.

-Distance/Resistance can cause loss of sensor signal. If possible avoid having more than 1 wall, window, tree etc., between the display and the sensor. UV coated windows may actually reflect the signal.

- You may find it helpful to orient the left side of the Display towards the thermo-hygro for better reception.

RAIN READS OFL (outside factory limits):

-Check batteries. This is our primary warranty issue.

-The display will read OFL if it have counted more than 393.7 inches of rain (from

testing).

-RAIN AREA ON DISPLAY SHOWS BLANK (not dashes or numbers):

-Check that other areas of the display read properly.  You may have a problem with the Display.

RAIN READS LOW:

-On PC-The Current Weather tab and the Relative Rain data column show 2-digits of information.  If the rain that comes in is less than .01' (e.g. some types of light rain), the correct data answer is 0.00”  for that displayed recording interval (e.g. trace precipitation).  

Therefore, on 2800s if there is a question - monitor the Total Rain (PC sync can aid nicely) every 15 minutes during an hour of good rain.  If the rain unit is working, there will be changes of at minimum .01' across time in Total Rain if the unit is working (even if a reporting interval has 0.00').

-Check that the pin the rocker tips on is pushed in all the way and that the rocker tips freely.

-Check the funnel and inside of Rain Gauge for insect nests or debris that may cause lack of motion.

-Be sure the Rain Gauge is mounted level and that the mounting screws are not too tight (most common issue).

-Complete a Manual Tip Test and a Water Tip Test and compare them:

Manual Tip test: Write down the Total Rain reading or reset the Rain Total to 0.00. Use the eraser end of a pencil to manually tip the rocker of the rain sensor 10 times (five each way).  Wait at least 2 minutes for all the rain to collect.

Water Tip Test: Write down the Total Rain reading or reset the Rain Total to 0.00. With Rain Gauge mounted slowly pour water into the funnel to  tip the rocker of the rain sensor 10 times (five each way).  Wait at least 2 minutes for all the rain to collect.

Compare these tests. If they are the same 10 tips equals .20, then your rain is reading correctly.  If they are different repeat 3 times to avoid human error. Then look for causes such as mounting or debris.

RAIN READS HIGH-

-Check for sources of RF interference such as another rain gauge close by, ham radio, electric transformers nearby.           

-Complete a Manual Tip Test and a Water Tip Test and compare them:

Manual Tip test: Write down the Total Rain reading or reset the Rain Total to 0.00. Use the eraser end of a pencil to manually tip the rocker of the rain sensor 10 times (five each way).  Wait at least 2 minutes for all the rain to collect.

Water Tip Test: Write down the Total Rain reading or reset the Rain Total to 0.00. With Rain Gauge mounted slowly pour water into the funnel to tip the rocker of the rain sensor 10 times (five each way).  Wait at least 2 minutes for all the rain to collect.

-Compare these tests. If they still read high (more that .20 for 10 tips) then   contact support to get on a list for a replacement part in the fall of 2010.

TROUBLESHOOTING THE WIND SENSOR:

NOTE: If you contact customer support, it is important to be very explicit, in terms of exact behavior & duration/severity of any data lapse.

WIND IS DASHES OR INTERMITTENT:

-Be sure the Wind sensor is mounted with the solar panel in the full sun. Low charge will cause OFL or loss of signal. If it has been dark and raining for several days you can bring the wind sensor in and charge it under a lamp for 24 hours.

-RF interference is normal; the occasional 'outage' is possible. -Check for sources of RF interference such as Ham radio or electric transformers nearby.

-Check for any water having gotten inside the wind sensor (DO NOT OPEN SENSOR)

-Check the environment is checked for unusual moist/humid conditions (it is a known fact 'moist' reduces RF signal in electronics).

- Check to see if the sensors resume their re-broadcast, either on their own or with a press of the UP ARROW button.

-You may find it helpful to orient the left side of the Display towards the thermo-hygro for better reception.

-Distance/Resistance can cause loss of sensor signal. If possible avoid having more than 1 wall, window, tree etc., between the display and the sensor. UV coated windows may actually reflect the signal.   Try relocating the wind sensor closer to the Thermo-hygro.

-Mounting on a metal or white PVC pole may cause RF interference.

- If you sync to PC try to reduce the Recording Interval (e.g. no less than 15 minutes per hour).

-Please note if there are certain times of the day or night this occurs.

WIND SENSOR OFL:

-Be sure the Wind sensor is mounted with the solar panel in the full sun. Low charge will cause OFL or loss of signal. If it has been dark and raining for several days you can bring the wind sensor in and charge it under a lamp for 24 hours.

-Check for any water having gotten inside the wind sensor (DO NOT OPEN SENSOR).

-Please note if there are certain times of the day or night this occurs.

WIND AREA ON DISPLAY SHOWS BLANK (not dashes or numbers):

-Check that other areas of the display read properly.  You may have a problem with the Display.

WIND IS INACCURATE:

-Check your unit of measure (MPH, KMH, M/S, Knots, or Beaufort).

-Mounting on a metal or white PVC pole may cause RF interference and inaccurate readings.

-Check that the cups are pushed up all the way. They can drop occasionally which will cause inaccurate readings.

-Be sure the cups are mounted below the mast and that they spin freely.

-Check the location of your sensor mounting and the surrounding area for obstructions. In most cases, the sensor needs to be 4-6ft above the highest point on your roof in order to clear nearby obstructions and read accurately. A 50 –foot clearance in all directions is best. For more information on wind speed and obstructions, check this site: http://www.talentfactory.dk/en/tour/wres/obst.htm.

-It is helpful to send pictures if you need to contact customer support.

WIND DIRECTION IS DASHES:

-If the speed is working then, your wind sensor is bad.

WIND DIRECTION IS INCORRECT:

  -Check that the mast and pole is on the North side of the Wind Sensor.

-Check to see if the direction is sticking in a certain direction.  What direction?

-Check to see if the direction only sticks at certain times of the day/night.  Please note the times.

 -Check that the speed is reading correctly.